Returns & Refunds

Return Window

You have 30 days from the date of delivery to return your item. For EU customers, you're entitled to a 14-day cooling-off period with no reason required.

Return Requirements

Items must be:

• Unworn and unused
• In original condition with tags attached
• In original packaging
• Accompanied by a receipt or proof of purchase

How to Return an Item

1. Contact us at Info@nero.com.im to request a return
2. Wait for approval – we'll send you a prepaid return label and instructions
3. Ship your item using the provided label

⚠️ Important: Don't send items back without approval – they won't be accepted.

Non-Returnable Items

We cannot accept returns on:

• Perishable goods (food, flowers, plants)
• Custom or personalized items
• Personal care and beauty products
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

Damages & Defects

Inspect your order immediately upon arrival. If you receive a defective, damaged, or incorrect item, contact us right away at Info@nero.com.im so we can resolve the issue.

Exchanges

We don't offer direct exchanges. To get a different item:

1. Return your original purchase
2. Once approved, place a new order for the item you want

Refund Timeline

• We'll notify you within 10 business days of receiving your return
• Approved refunds are automatically processed to your original payment method
• Allow additional time for your bank to post the refund

Still waiting after 15 business days? Contact us at Info@nero.com.im.

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Questions? Reach out anytime at Info@nero.com.im